Overview
We do not support returns for incorrectly ordered items because the products you order are made specifically for each order in the country in which the product is ordered.
Lost Orders
If you believe an order has been lost in transit, please get in touch with us within 30 days of the estimated delivery date and we will place a reorder.
Criteria for Lost Orders
Before contacting us about a lost order, please confirm the following:
- The shipping address provided is correct and complete.
- You have contacted your local post office or the shipping carrier to attempt to locate the order.
- The order is not marked as delivered by the shipping carrier.
- Several working days have passed since the estimated delivery date (remember, the lost order claim must be submitted within 30 days of this date).
- There are no recent updates from the shipping carrier in the tracking link.